At Fly for Kidz, we care about every detail and lovingly craft each product by hand. Still, if something hasn’t gone as expected, we’re here to help you in the best possible way ✨
🛠️ Defective or damaged product
If, in the rare case, you receive a product that is damaged or has a possible manufacturing defect, please contact us within 5 calendar days from receiving your order at:
To help us assist you as quickly as possible, please include in your email:
- Your order number
- A short explanation of the issue
- Clear photos showing the defect or damage
Once we have reviewed your request, we will confirm the solution as soon as possible. You may choose between:
- A free replacement, or
- A full refund of the product price
In these cases, you will not be required to return the defective product 💛
📦 Incorrect Product
If you receive a product different from the one you ordered, please contact us as soon as possible and avoid using the product.
After reviewing the situation, we will offer the most appropriate solution — either sending the correct product or issuing the corresponding refund.
✨ Quality Guarantee
All our products include a 30-day guarantee from the date of delivery, covering manufacturing defects or abnormal deterioration that is not the result of improper use.
The guarantee does not cover damage caused by:
- Improper or negligent use
- Impacts or accidents
- Excessive biting or use not aligned with the product’s intended purpose
- Prolonged exposure to water
- Incorrect handling or maintenance
🧼 Use & Care
To ensure product durability and your child’s safety, it is important to follow the care and usage instructions available on our website and included with your order.
Proper use not only helps keep the product in good condition, but also preserves the validity of the guarantee and, most importantly, your baby’s safety 💛